CBC FAQ
If it's such a stupid question, why are so many people asking it?
While we've tried to include as much information about CBC services as possible, space limitations have forced us to be rather brief. As such, you probably have questions about us and what we do. Below is a list of Frequently Asked Questions which link to our corresponding answers.
If you don't find your question in the FAQ, but insist on finding out the truth, you may send us your question via e-mail. Our crack staff of researchers will delve deep into the archives and find an answer to your query or die in the attempt. That's just how dedicated they are.
* How can I obtain a replacement statement?
* What training is required of a new cardholder?
* How can I tell the difference between my purchase card and travel card?
* There is not enough room on the front of the statement for reconciliation. What do I do?
* Where do I send my dispute form?
How can I obtain a replacement statement?
Print replacement statements from CitiBank's online website, CitiDirect. Instructions for accessing the bank are available under the Guidelines, select Citidirect Access Instructions and Instructions for Cardholders. If you have trouble, please contact the Citibank Help Desk at 1-800-790-7206, option 2, or the Commerce Bankcard Center at 1-800-782-2233.
What training is required of a new cardholder?
Prior to submitting an application for a purchase card it is necessary to take the GSA on-line purchase card training found under the Training section. Submit your training certificate and application to your servicing procurement office.
Purchase cardholders are governed by the Commerce Acquisition Manual (CAM) 1313.301, Department of Commerce Purchase Card Procedures. The CAM is available on this web site under Guidelines.
How can I tell the difference between my purchase card and travel card?
The purchase card is blue with red trim and a picture of the United States seal in the upper left-hand corner. The travel card is beige in color and there is a picture of a commercial jet on the face of the credit card.
There is not enough room on the front of the statement for reconciliation. What do I do?
You can download a "purchase card log" from the Forms section and use it to track your purchases. The log can be attached to the statement for submission to your finance office. The DOC CAMS system also offers a log feature to assist with the management of your purchases.
Where do I send my dispute form?
Transactions may be disputed through CitiDirect, CitiBank's on line website. Instructions for completing this process are available under the Guidelines. Dispute forms are also available under the Forms tab. Completed Cardholder Dispute forms can be faxed directly to Citibank at 605-357-2019 no later than 60 days from the date of the statement on which the disputed charge was posted. Charges older than 60 days must be worked out with the vendor. Signed CitiBank Dispute Forms must be submitted to the bank in order for cardholders to receive bank assistance.
Cardholders Disputing in CAMS requiring additional assistance may call NOAA CAMS Help Desk at 301-444-3400 (Choose Option 1 for password resets or Option 3 for all other CRequest and CBuy issues.), NIST CAMS Help Desk at 301-975-5375 or Census CAMS Help Desk at 301-763-3475.